Individuals may contest charges for overdue, damaged, missing, or lost materials borrowed from the Windward Community College Library. The Library intends to provide a fair and impartial review for each individual's case while exercising its responsibility for stewardship of its collections.

Step 1: Verbal Consultation

Within 90 days of the date that the charges were incurred, speak with the Circulation Manager and explain why you believe the charges should be reduced or dismissed.

Step 2: Written Appeal

If you disagree with the outcome of your consultation with the Circulation Manager, complete a written appeal using the WCC Library Fines and Fees Appeal Form, and submit it to the Circulation Manager within 120 days of the date that the charges were incurred. The appeal will be reviewed by a library committee and a written response will be mailed to you within 30 days of receipt.  Once the committee makes a decision, the appeal process will end.

Please note:

• Only the person in whose name the charges appear may appeal the obligation.
• Library staff will only consider appeals made within the stipulated timeline.

Effective March 4, 2008